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Contact this site

For questions, comments or corrections concerning cadoolacasinouk.co.uk, write to [email protected]. Name the page involved and explain your enquiry so its subject is clear.

Help with your account

For assistance involving your Cadoola account, use live chat or email customer support. These channels handle questions about the gambling service, along with feedback and suggestions. Start with the support team when an account issue needs investigation.

Escalate a complaint

If the initial support reply does not resolve your complaint, send a detailed written complaint through the complaints route supplied by the team. Use your registered email address, include your username and registered full name, and identify the complaint reason in the subject. Describe what happened and provide the relevant event times and dates.

Once the necessary information has been received, the Complaints Resolution Committee examines the case. You will receive an answer within 10 days of receipt of the complaint. An unusually complex investigation can extend that period, and you will be kept reasonably informed of progress. If the committee's decision remains unsatisfactory, you can pursue external dispute resolution options.