Privacy Policy

Scope and privacy contact

For your Cadoola account and use of its gambling services, the operator of Cadoola determines the purposes and methods of processing your personal information. Direct account data requests to customer support or the data protection officer. Questions concerning cadoolacasinouk.co.uk can be sent to [email protected].

Information you provide

Registration involves personal and contact details such as your name, birth information, country, email, telephone number and chosen username. Depending on the interaction, further identifying details may be required.

Identity and financial checks can involve identity documents, residence evidence, banking information and records explaining where your funds or wealth originated. Payment details also support deposits and cashouts. Information from public records, commercial databases, financial institutions and fraud prevention services may supplement what you submit.

Activity and preferences

Your interactions with the gambling service can be recorded, including pages visited, searches, session duration and responses to advertising. General location information may also be collected or inferred. Browsing and game activity can indicate interests used to personalise your experience.

Purposes and grounds

Personal information supports account administration, customer enquiries, service development, fraud detection, dispute handling and legal obligations. Processing can be necessary to fulfil your agreement, comply with legal duties or pursue legitimate interests where your rights do not outweigh those interests.

Consent supports activities such as direct marketing, tailored promotions and targeted advertising. You can withdraw permission for consent-based processing without changing the lawful status of processing already completed.

Recipients and transfers

Your information may be shared with authorised staff, related businesses, payment firms, service contractors, game suppliers, marketing partners, analytics providers and fraud prevention agencies. Disclosures can also support legal processes or a business transfer.

If you raise a public dispute through another platform, information necessary to identify your account and address that dispute may be disclosed there. Such disclosure is limited to what is proportionate to the matter raised. Transfers beyond the European Economic Area require recognised safeguards, such as approved contractual protections or an adequacy arrangement.

Retention and protection

Account information is retained for the account relationship and the purposes for which it was collected. Legal obligations can require longer storage. Following closure, records are deleted or anonymised when legal and business retention needs have ended.

Administrative, physical and technical measures protect personal information. These precautions cannot provide an absolute guarantee against unauthorised access or loss.

Your choices and rights

You can seek access to your information, corrections to inaccurate records, a portable copy or restrictions on processing. You can object to processing based on legitimate interests and to direct marketing. Deletion is available where continued processing has no compelling legal or business justification. You may also bring a complaint to a competent data protection authority.