Terms and Conditions

Eligibility and location

The United Kingdom is an excluded jurisdiction for Cadoola. If you live there or are located there, you must not register, deposit or use an account, and any existing account must be closed.

You must have reached 18 and the legal gambling age applicable where you live. You are responsible for ensuring that your participation is lawful. If local law prohibits your use of the service, stop playing and close your account. Individual game providers may impose further territorial restrictions.

Your agreement

Your gambling contract is with the operator of Cadoola. Using the gambling service means accepting the general conditions, privacy and cookie notices, individual game rules and any additional conditions attached to the services you use. Promotion conditions take priority when they conflict with general conditions. The English wording governs any difference between language versions.

Account ownership

Register under your real name and provide accurate, complete information. Update your registration details whenever they change. Account access is personal, and account sales, purchases or transfers are prohibited. Do not sign in using another person's credentials.

The single account restriction covers you and registrations sharing your household, address, telephone number or email. Opening duplicate accounts can lead to closure, cancelled promotions, voided winnings and recovery of withdrawals already paid. Protect your password because activity completed with your correct credentials is treated as yours.

Identity checks

You may need to supply identification, evidence of your address, payment ownership records and transaction statements. Checks can cover your age, identity, residence and the origin of your money before or after account transactions.

Provide requested information within 30 days. Payment can be withheld and account access suspended while documents are outstanding, with permanent closure possible if you miss that deadline. Verification normally takes 10 days after a complete response, although complicated cases can require further checks and more time.

Depositing money

Use payment instruments that belong to you and funds obtained lawfully. Your available payment options and deposit boundaries apply when you fund the account. Account money earns no interest and does not carry bank deposit guarantees. You must not reverse deposits through chargebacks and may be responsible for associated recovery costs.

Refunds are discretionary and generally unavailable. An exceptional refund may be considered for technical problems, provided neither the deposit nor its associated bonus has funded a bet. Submit the request within 24 hours of the transaction. A response is aimed for within 10 business days, and identity checks may be required before payment.

Withdrawing a balance

Your deposits require turnover of at least once their value before cashing out. Falling short permits cancellation of winnings and a charge of 10% of the latest deposit, with a €0.50 minimum, or 15% for bank card or transfer funding. A withdrawal can also be declined if your wagering in the relevant calendar month is below €20.

Cashouts remain subject to account verification and checks on play. VIP status affects withdrawal caps, and individual payment schedules may apply. The original deposit method is used where possible, but an alternative payment system may be selected. No more than three requests may remain pending simultaneously.

Bonuses and conduct

Each promotion carries its own eligibility and wagering conditions. Real money is staked before bonus money. Requesting a cashout before completing the required wagering forfeits bonus funds and the winnings they generated. Some games are prohibited while a bonus remains active.

Fraud, collusion, automated manipulation and exploiting software faults are forbidden. Suspected breaches can result in frozen payments during investigation, account closure, loss of balances or exclusion from promotions. Once submitted, your bet cannot be cancelled by you.

Inactivity and closure

After 180 days without signing in, your account becomes inactive. A monthly administration deduction of €5 may then apply. A smaller remaining balance may be taken in full, and deductions stop at zero.

For ordinary closure, email customer support. Your balance must be zero with no cashout awaiting payment. If you request closure with money or pending withdrawals remaining, those funds are forfeited. Any taxes arising from winnings are your responsibility.

Disputes and changes

Disputes about gambling services belong with the operator of Cadoola rather than its payment or game suppliers. Applicable law governs legal disputes connected with the agreement. Continued use after revised conditions take effect signifies acceptance. Stop using the service if you do not accept a change.